Shipping information

Shipping

Shipping is free of cost for our customers in the Iberian Peninsula and the Balearic Islands.

Shipping to the rest of Europe: 10 € or 15 € depending on the country.

We do not ship to Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Poland and Czech Republic. In these cases please contact info@bucarelli.com  

Return Policy

The customer has the right to cancel any order you have made on our website and receive a refund or change provided the product is shipped back within 7 days of the purchase and the order is in its original condition. In the event that the order has been processed and shipped, the customer must wait to receive the goods and then make the return of the order. In this case, return shipping costs borne by the customer.

To cancel an order, please write to info@bucarelli.com Please read the return or exchange section below.  

Return or exchange of a product

If you are not completely satisfied with your purchase, simply return the product in its original condition (packaging, boxes, etc.) within 7 days of receipt and provided that the product remains in perfect condition and with the original packaging we will fully refund the purchase price. The return shipping costs are the responsibility of the customer.

Please understand that:

• The product is your responsibility until it reaches us. For your protection, we advise you to use a good return shipping provider that ensures product integrity.
• The cost of return shipping is your responsibility.
• The time interval tends to happen until the return becomes effective is about 7-14 days.

Please write to info@bucarelli.com and provide us with the return address of the product.

Wrong or defective products

Our 100% natural leather will age over time, acquiring his own personality. Even though we carefully monitor the quality of our leather, if you find irregularities in the leather of our products please bear in mind that they might be due to its natural origins. These irregularities are part of our products and contribute to the uniqueness of each piece.

We check the finish of every product individually before shipping. Even so, if you received an incorrect or defective product please write to info@bucarelli.com indicating the order number, details and the reason for return. You have 7 days from receipt of the order to proceed with the return.